SPACE CLUB CART IS COMMITTED TO PROVIDING THE HIGHEST QUALITY PRODUCTS AND CUSTOMER SERVICE AND IS RESPONSIBLE FOR DELIVERING ORDERS TO THE CUSTOMERS. WE GIVE ALL OUR VALUED CUSTOMERS A 2 WEEKS MONEY-BACK GUARANTEE. HOWEVER, DUE TO THE NATURE OF THE PRODUCTS, WHICH ARE CONTROLLED MEDICATIONS IN MANY COUNTRIES, THERE IS A NEED FOR SOME GUIDELINES TO BE FOLLOWED.

REFUNDS:

FOLLOWING ARE THE CASES WHERE A CUSTOMER CAN APPLY FOR A REFUND:

* CANCELLATION: IF A CUSTOMER CANCELS THE ORDER WITHIN 3 HOURS OF MAKING THE PAYMENT. ONCE THE PAYMENT HAS BEEN MADE AND THE ORDER HAS BEEN FORWARDED TO THE SHIPPING DEPARTMENT, NO REFUNDS CAN BE ISSUED.
* NON-RECEPTION: IF AN ORDER HAS NOT BEEN RECEIVED BY THE CUSTOMER WITHIN 5 DAY OF PROCESSING THE PAYMENT, THE CUSTOMER CAN APPLY FOR A REFUND. HOWEVER, THE FOLLOWING NON-RECEPTION CAUSES WILL NOT BE REFUNDED:
* THE CUSTOMER CHANGED HIS/HER ADDRESS.
* THE CUSTOMER PROVIDED THE WRONG ADDRESS.
* THE ORDER ARRIVED AT THE RIGHT ADDRESS, BUT THERE WAS NO ONE TO CLAIM IT.
* THE ORDER ARRIVED AT THE RIGHT ADDRESS, BUT SOMEONE ELSE CLAIMED IT.
* INEFFECTIVE PRODUCTS: WE TRY OUR BEST TO SOURCE TOP-NOTCH PRODUCTS FOR OUR VALUED CUSTOMERS, BUT STILL IF A CUSTOMER CLAIMS THAT THE PRODUCTS HE/SHE RECEIVED ARE INEFFECTIVE, THE CUSTOMER CAN APPLY FOR A REFUND, GIVEN THE CUSTOMER PROVIDES US WITH THE FOLLOWING:

* A CLEAR PICTURE OF THE LAB TESTS REPORT.
* A CLEAR PICTURE OF THE PRODUCTS.
* A CLEAR PICTURE OF THE PACKAGE (ENVELOP, BOX, ETC.).
* ORDER NUMBER.
* PROOF OF PAYMENT (ELECTRONIC OR PHYSICAL RECEIPT)

NOTE: A REFUND MAY TAKE UP TO 20 BUSINESS DAYS DEPENDING ON THE CREDIT CARD PROCESSING COMPANY POLICIES, AND THE POLICIES OF THE CORRESPONDING BANKS THE CUSTOMER USES.

PAYMENTS MADE THROUGH E-TRANSFER OR BITCOIN CAN BE REFUNDED WITHIN 5 BUSINESS DAYS UPON COMPLETION OF THE INVESTIGATION.

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